Job Description

Looking to work for a fast growing SaaS company?

We are seeking a high-performing Senior Commercial Account Executive to join our India sales team, based in Mumbai / Bangalore, with a focus on key verticals of Technology, Retail, e Commerce & Travel. As a key member of Zendesk's sales team, you will provide sales leadership and creative direction to our key customers. This is a chance to grow with our dynamic sales teams at Zendesk!

As an Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing customer relationships. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk.

You are a creative, out of the box thinker, able to articulate Zendesk’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and be a trusted advisor. You are also fun and love being part of a team that sells together!

What you’ll be doing

• Build and Lead a high-volume sales pipeline

• Work across teams with solution consultants, channel partners, marketing teams and business development to improve territory coverage

• Become an authority on Zendesk's products and conduct discovery calls, presentations, and demos

• Develop and manage relationships with prospects and accounts in your territory

• Demonstrate and sell value to key customers within the accounts during fast paced as well as sophisticated sales cycles

• Plan and execute on customer engagement and acquisition in the assigned territory

• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

• Exceed activity, pipeline, and revenue goals on a quarterly basis

Who we’re looking for

• Have at least 5 years of relevant SaaS software selling experience and a Bachelors degree or its equivalent

• Experience selling to C-Level executives

• Proven track record of success against quota at the commercial/enterprise level

• Demonstrate high ethics, integrity and be self-motivated

• Exceptional verbal and written communication skills

• Proficiency using Salesforce.com, Google Suite, Clari

• Ability to travel domestically 50% of the time within the West region.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.