About the Role:

We’re looking for a Senior Product Designer who thrives at the intersection of systems thinking, information architecture, and hands-on product design. In this role, you’ll bring clarity and structure to complex operational and configuration workflows, help untangle inherited problem areas, and design experiences that enable users to work with confidence.

You’ll alternate between deep structural thinking—mapping object relationships, defining configuration logic, improving taxonomy—and practical product design—creating task flows, prototypes, and UI that engineering can implement quickly. This is a role for a designer who enjoys both solving the system and designing the experience that sits on top of it.

Your work will directly accelerate product delivery, improve usability, and lay foundations that support future evolution. You won't be boxed into a narrow lane; you'll have the opportunity to contribute to architecture, workflow design, interaction patterns, and UI across multiple areas of the platform.

This is a role for a designer who can think broadly, execute deeply, influence cross-functionally, and lead design progress in a complex environment.

• What Great Looks Like

• You combine big-picture structural thinking with hands-on design execution.

• You derive energy from breaking down complexity into clarity.

• You are comfortable working in ambiguous domains and turning incomplete requirements into coherent models.

• You elevate the design team’s sophistication through thoughtful critique, mentorship, and documentation.

• You design both the structure of the system and the experience of using it—with an eye for craft, consistency, and usability.

• What You Bring

• Systems & IA Expertise

• Strong experience designing information architectures, domain models, taxonomies, and multi-entity systems.

• Ability to quickly analyze complex operational or configuration workflows and impose structure.

• Deep understanding of how system logic affects usability, workflows, and UI.

• Advanced Product Design Craft

• Strong interaction design skills: task flows, wireframes, scenario mapping, prototyping.

• Solid UI design ability: crisp, clear, enterprise-grade surfaces that support complex tasks.

• Experience designing tools or systems that require precision, clarity, and operational reliability.

• Execution Mindset With Strategic Depth

• You can zoom out to define the underlying model, then zoom in to make it real through screens and interactions.

• Comfortable iterating quickly while maintaining a strong conceptual foundation.

• Adept at balancing immediate delivery needs with long-term coherence.

• Cross-Functional Leadership

• Skilled at facilitating discussions across engineering, product, and operations to align on structure and logic.

• Excellent communication of complex systems through diagrams, narratives, and prototypes.

• Ability to advocate for clarity and simplicity even within technical constraints.

• Minimum Qualifications

• 6–8+ years of experience in product design, including work on enterprise, internal tools, or configuration-heavy systems.

• Demonstrated mastery of IA, systems thinking, domain modeling, and conceptual mapping.

• Strong interaction design skills with experience in task flows, wireframes, and mid-fidelity prototypes.

• Experience scoping complex design work and leading design progress independently.

• Proven ability to partner directly with engineering leadership on feasibility, system behavior, and implementation clarity.

• Experience guiding or mentoring other designers.

• Portfolio that includes system architecture + IA artifacts, not just UI screens.

• Preferred Qualifications

• Experience in large-scale operational systems, admin tools, B2B platforms, or internal product ecosystems.

• Familiarity with design system contribution (defining components, patterns, logic, or usage guidelines).

• Strong understanding of how backend systems, APIs, schemas, and configuration frameworks influence UX.

• Experience working within or improving a maturing design organization.

• Comfort designing for multi-market, multi-tenant, or highly variable configuration environments.

• Ability to influence cross-functional stakeholders through clear communication and structured thinking.

Salary range: $99,200 - $115,000 + bonus eligibility

• What You’ll Do
• Systems & IA Leadership
• • Define information architecture, conceptual models, taxonomy, and domain logic for configuration-heavy or multi-role systems.
• • Establish system clarity by mapping objects, relationships, behaviors, constraints, and states.
• • Create scalable, coherent structures that other designers and engineers can confidently build upon.
• Drive Design Progress & Scope Work (L8 Expectations)
• • Lead the scoping of design work, breaking large ambiguous problem spaces into actionable, sequenced design efforts.
• • Prioritize design focus areas to maximize velocity and unblock engineering.
• • Communicate design progress, risks, and decisions to PM and engineering partners, reducing ambiguity across teams.
• Partner Strategically With Engineering
• • Push back when proposed technical approaches degrade experience quality or violate established models.
• • Facilitate design–engineering tradeoff discussions grounded in system logic and user impact.
• • Ensure engineering understands interaction rules, behaviors, states, edge cases, and object relationships before implementation.
• Mentor & Lead the Workflow Designer
• • Provide structure, guidance, and critique to the Workflow/Interaction Designer working within your system models.
• • Help convert system logic into flows, prototypes, and task-level interactions.
• • Ensure alignment between IA decisions and downstream interaction patterns.
• Hands-On Design Craft
• • Produce high-quality IA maps, conceptual diagrams, domain models, and architectural documentation.
• • Create task flows, wireframes, and mid-fidelity prototypes when needed to illustrate behaviors, transitions, and interactions.
• • Use usability principles to simplify complex conceptual spaces and improve the operator experience.
• Cross-Functional Influence
• • Facilitate collaborative working sessions with engineering, PM, data, and operations partners.
• • Establish shared mental models and structural clarity across functions.
• • Drive decisions in ambiguous areas through clear reasoning, diagrams, and conceptual framing.
• Design Team Contribution & Craft Leadership
• • Mentor other designers in IA, systems thinking, workflow modeling, and structured problem-solving.
• • Contribute to the evolution of design practices, tools, and rituals across the design org.
• • Support the development of reusable patterns and frameworks that contribute to a cohesive design system.