The Digital Intern helps improve how customers use KFC digital services from start to finish across different European countries. This mainly includes ordering kiosks, loyalty programs, and how new customers register & opt in.

The intern reviews the different customer journeys, asses their alignment with KFC standards & identify areas to improve. They are in contact with the markets Digital leads, under the supervision of the KFC Europe Digital Growth Manager.

They also support the KFC Europe Digital team in their operations: regional KPI tracking, recurring reportinG improvement, and contribute to important yearly events organization.

• Excellent written and oral communication skills

• Excellent interpersonal skills , proven experience of interaction within cross functional teams, international experience is a plus

• C1 English

• Good organizational skills, is able to manage a project with a planning, a to do list, report to a manager about status update & raise issues openly

• Comfortable with data, excel, analytical capacity is a plus

Experience or strong interest in the following:

• CX/UX design

• Digital / ecom merchandizing

• Project Management

• CRM & loyalty strategy, customer journey & performance tracking

1. Digital customer journey audit

Audit the kiosk layouts & support optimization operationally in Webu & CEE

• Send feedbacks & follow up with markets

• Support CEE Porjetc Manager with updating the kiosk merch playbook, coaching the markets, building mockups & designing improvements propositions

• Markets : Spain, Italy, Germany, Belarus, Switzerland, Netherlands, Romania, Ukraine, Bulgaria, Nordics, Poland, Czechia, Hungary

2. Audit CRM / loyalty CX & customer onboarding

• Review implementation of 7 fundamental CRM journeys

• Review the customer registration & CRmopt in onboarding journeys

• Markets : Spain, Italy, Germany, Belarus, Netherlands, Romania, Ukraine, Nordics, Poland, Czechia, Hungary

3. Operational support

• Co-build & co-execute the com strategy 2.0 in 2026, ie:

• Produce & send monthly coms

• Improve existing ones creating template

4. Tech Summit : event planning support

• Support the team in organizing and leading the Tech & Digital Summit in June 2026 in Warsaw

Working Relationships

• Coach

• Assistant

• Franchisee contacts

• CDTO

• Ops team

• Marketing team