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채용X (Twitter)

Agent, Safety

X (Twitter)

Agent, Safety

X (Twitter)

Bastrop, TX

·

On-site

·

Full-time

·

1mo ago

Role: Agent, Safety

Location: Bastrop TX
Base Salary: $50,000 + Equity
_

Company Description

X’s Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X, such as combating spam and fraud, and providing support to our customers. We innovate, experiment, and move at a fast pace and are committed to being a learning organization with a growth mindset, which means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.

You will:

  • Resolve cases/tickets in the queuing system to assist in better identifying and mitigating content moderation and customer support issues, leveraging AI-driven tools to prioritize and categorize cases for faster resolution.

  • Work across multiple, complex operational workflows that are often ambiguous and could be under development, utilizing AI to automate repetitive tasks and provide predictive insights for workflow optimization.

  • Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy, integrating AI to enhance cross-system interoperability and data-driven decision-making.

  • Ensure we consistently and effectively apply content moderation without bias, and provide a level of support that exceeds industry standards.

Qualifications & Requirements:

  • 1+ years of relevant experience in content moderation and/or customer support.

  • An active X user.

  • Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations.

  • Ability to execute routine daily tasks efficiently and accurately, to meet productivity and quality requirements.

  • Written and verbal communication skills.

  • Flexibility to work across time zones (outside of US shift hours), weekends and holidays - maintaining a shift rotation

  • Non-English language competency is a plus.

Note: This role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.

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0

총 지원 클릭 수

0

모의 지원자 수

0

스크랩

0

X (Twitter) 소개

X (Twitter)

X (Twitter)

Acquired

X (formerly Twitter) is a social media platform that allows users to share short messages, images, and videos. The company was acquired by Elon Musk in 2022 and has undergone significant changes including rebranding and feature modifications.

1,500+

직원 수

San Francisco

본사 위치

$44B

기업 가치

리뷰

3.7

10개 리뷰

워라밸

2.8

보상

3.5

문화

3.2

커리어

3.8

경영진

2.3

65%

친구에게 추천

장점

Flexible work hours

Great team/company culture

Good benefits and pay

단점

High workload/overwhelming demands

Long hours/difficulty disconnecting

Poor management and lack of direction

연봉 정보

1개 데이터

L6

L6 · Senior Software Engineer

1개 리포트

$240,000

총 연봉

기본급

-

주식

-

보너스

-

$240,000

$240,000

면접 경험

3개 면접

난이도

4.3

/ 5

경험

긍정 0%

보통 33%

부정 67%

면접 과정

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Onsite/Virtual Interviews

5

Team Matching

6

Offer

자주 나오는 질문

Coding/Algorithm

System Design

Behavioral/STAR

Technical Knowledge

Culture Fit