We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (include but not limited to)

• Data extraction & manipulation
• Preparation of data to be fed into the dialer and correspondence systems
• Preparation & management of multi-channel campaigns (dialler, SMS, email, post)
• Develop and prepare statistical analysis and reporting on a wide array of data across Consumer Finance, including:
• CF Operational Reporting
• Campaign Effectiveness Reporting
• Performance KPI’s
• Team Dashboard Reporting
• Quality Monitoring Reporting
• Examine & communicate trends from reports
• Develop, establish & maintain standardised reporting across Consumer Finance
• Develop and maintain mail merge templates
• Identify & recommend solutions for data and process issues
• Preparation of month-end reporting within required deadlines
• Provide support to the Supervisor including adhoc tasks & assignments as required
• All other reasonable duties as requested or required on occasion.
• Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP.
• Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display a Count On Me! service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

• Absolute attention to detail, thoroughness & accuracy
• An understanding of the regulatory credit risk framework under National Consumer Credit Protection Act 2009 (NCCP), Anti-Money Laundering (AML), Privacy Act Australia and New Zealand (Privacy) and Debt Collections. Annual Training will be provided.
• Results orientated in areas of accurate reporting & problem solving
• Self motivated
• Strong communication skills
• Strong customer service focus
• Self directed to investigate and research trends & patterns
• Exceptional organisational & time management skills
• Uses sound analytical reasoning when problem solving
• Quick learner
• Positive attitude
• Advanced knowledge of Microsoft Excel required
• Advanced knowledge of Microsoft Word preferable
• Intermediate knowledge of Microsoft Access preferable
• Prior experience with Tableau is favourable

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure.com, including the title and location of the position for which you are applying.