Office Administration Manager at Wyndham

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities:

• Assist Project Director in managing all operational matters relating to the Sales Gallery
• Manage all aspects of the administrative operation in such a manner that it ensures set targets are achieved.
• Manage and maintain business / partnership relationships including client and supplier relationships
• Manage recruitment process for all sales staff including employment contracts, payroll setup and Merlin setup
• Manage and liaise with Legal team on all Agreements / contracts pertaining to employment, leasing, supply chain, operational agreements.
• Act in an advisory position to managers and representatives to ensure compliance of Company policy and procedures
• Participate as active member of the senior management team of the Sales Gallery
• Understands all documentation requirements and efficiently and accurately submits to Accor Vacation Club Sales on-boarding all contract activity.
• Prepare and complete all Accor Vacation Club Sales & Purchase Contract documents for Club Member acquisitions.
• Review all documents for accuracy and ensure contract originals are dispatched to Corporate Office in a timely manner
• Communicate with managers and Quality Assurance Representative to ensure all Accor Vacation Club Sale and Purchase Contract documents are legible, accurate and comply with Company policies and regulatory requirements
• Research and correct all revenue related queries. Review of payables and line items expenses in conjunction with accounting and provide information for accruals and prepaids as needed. Weekly payment of payables and other agreements including ability to produce supporting documentation as applicable.
• Maintain control of administrative support functions such in the sales Gallery. Including but not limited to reception duties, stock control and onsite resort services such as cleaning
• Ensure accurate and compliant completion of new employee induction, documentation and paperwork for sales, administration and field marketing.
• Assist sales administration and field marketing representatives with any Sale & Purchase Contract issues or errors in commissions
• Ensure all reports / documentation relative to the sales Gallery are completed correctly and forwarded to Corporate within required time frames
• Review commission payroll report for accuracy. Notify appropriate departments at the Corporate Office of any discrepancies.
• Review of the daily, weekly and monthly financial reports and make recommendation on improvement of efficiencies or APG
• Ensure all reports / documentation is completed correctly and forwarded to Corporate within required time frames
• Be responsible for all cash handling and direct deposit transactions for the sales site and ensure security of all finances and cash
• Manage and coordinate all stock / supplies relevant to the sales Gallery
• Manage administrative aspects of on site and off site field marketing

Minimum Requirements and Qualifications:

• Understand, train and enhance all sales and marketing processes and systems so as to ensure accurate data integrity/entry into sub-systems, and adherence to policies and procedure for all sales and marketing functions.
• Adhere to industry and Company best practices
• Demonstrate good customer service
• Must be self-motivated, being able to manage multiple tasks
• Must be well organized and able to perform under stressful situations
• Must be able to communicate and partner effectively
• Display a Count On Me! service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [My Career@travelandleisure.com](mailto:My Career@travelandleisure.com), including the title and location of the position for which you are applying.