Job Profile

At Wise, our mission is to revolutionise financial technology with a diverse and talented team. The Talent Management & Performance team is dedicated to inspiring Wisers to achieve our mission through innovative, data-driven, and people-centric solutions. Our key areas include performance and talent management, career development, and succession planning. We pride ourselves on leveraging cutting-edge technology, having successfully integrated AI into our performance processes to deliver a world-class, seamless user experience.

Join us as a key contributor in shaping this culture and advancing our mission through the strategic use of technology.

Role Overview

We are seeking a strategic and innovative Senior Performance and Talent partner for the Servicing Operations function. In this role, you will collaborate with People Partners to optimize talent management initiatives and drive high performance. You will advance our mission by cultivating high-performing teams through role clarity, ongoing feedback, development, and growth. You will manage multiple large-scale performance projects - including our performance cycles—and work closely with the wider People team to embed performance and talent deeply in our ways of working.

Your mission (Responsibilities):

• Act as a strategic talent partner for the servicing operation functions to drive high performance.

• Lead the Skills Management project for servicing teams from design to delivery connecting the dots with other talent initiatives.

• Lead the annual performance review process (Grow Wise) for the team and explore best practices to optimize the process.

• Partner with the People Team for a holistic approach to the employee lifecycle.

• Use data to identify emerging trends in performance and talent management critical to team success.

• Oversee the delivery and evaluation of learning solutions for all performance and talent initiatives.

• Co-design frameworks to develop the capabilities of leaders to identify, develop, and retain high-potential employees.

• Manage and optimize performance and talent management tools in Workday, to ensure seamless user experiences.

• Proactively explore and implement AI-driven enhancements within the performance and talent landscape to boost user experience and streamline workflows.

• Mentor and coach the talent team and offer guidance on cross-functional projects.

About You

You are a passionate and strategic professional with experience within a fast-paced, matrixed organisation. You have successfully driven global initiatives and collaborated with senior stakeholders to achieve complex objectives. Your strengths include strategic thinking, effective communication, and a consultative, data-driven approach to problem-solving. You are an advanced user of tools .e.g. Workday, AI to drive results and possess strong project and change management skills.

This role is for you if:

• You challenge the status quo to deliver impactful performance solutions.

• You thrive in unpredictable environments and remain flexible to business needs.

• You proactively anticipate challenges and propose solutions with high attention to detail.

• You interact with others with kindness and respect, assuming best intentions and are open to feedback

• You keep up with industry trends and are genuinely curious about how AI can evolve performance management.

• Experience: A minimum of 7 years of people and organisational development experience within a fast-paced, matrix organisation.

• Expertise: Deep knowledge of talent management, team dynamics, and organisational development; experience as a HR generalist, Leadership Development is highly valued.

• Stakeholder Management: Confidence in managing, influencing, and engaging a variety of stakeholders, from 1-to-1 interactions to large-scale audiences.

• Project & Change Excellence: Proven experience in scoping and implementing mid-to-large scale projects, often using an MVP or product development approach.

• International Scope: Experienced in working within virtual international environments with hybrid teams.

Why Join Wise?

Work with a global team of over 125 nationalities, fostering an inclusive environment where everyone can bring their true selves to work. Embrace a variety-filled role with expansive scope and the opportunity to make a significant impact at scale. Experience hands-on learning and development delivery from working with some of the brightest minds in fintech.

The Perks: Competitive salary, a comprehensive benefits package (of course!), work from anywhere for up to 90 days.

Ready to make an impact?

If you’re ready to help us build a better Talent Management experience for Wisers globally, we’d love to hear from you.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [Wise.

Jobs](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about

[our mission](https: //wise.jobs/our-mission) and

[what we offer](https: //wise.jobs/what-we-offer).