UK Culture Coach

Job Description

Role Definition

An individual contributor or People manager. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training.

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Roles and Responsibilities:

• Collaborates with LOBs and cross-functional project teams to identify learning needs. .

• Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training

• Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.

• Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.

• Recommends and/or implements innovative solutions, modifications and enhancements to training programs.

• Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications

• Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.

• Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.

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Education: Graduation

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Knowledge: Must Have

• Ability to interpret educational needs and develop effective instructional design and media solutions.

• Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology.

• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs

• Proficiency in Captivate, Storyline or similar content designing & authoring tools Good to have

• Proficiency in Training analytics to design learning solutions

Good to have

• Proficiency in Training analytics to design learning solutions

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Experience Must Have

• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content and analytics for designing training solutions

• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.

• Project management and presentation skills and the ability to resolve complex problems and issues.

• Previous customer facing experience

Good to have

• Worked with international and/or domestic accounts for a variety of Lo Bs – travel, technical support, retail, etc.

• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content