Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Job Description: Service Now Platform Owner

Position Overview:

We are seeking a highly skilled Service Now Platform Owner to lead and oversee the strategic
direction, implementation, and maintenance of our Service Now platform. The ideal candidate
will have extensive knowledge of multiple Service Now modules, including ITSM, ITOM, CSM,
HRSD, and others, with a proven track record of delivering innovative solutions and driving
platform adoption across the organization.

Key Responsibilities:

Platform Strategy & Governance:

o Define the vision, strategy, and roadmap for the Service Now platform, aligning it
with business objectives and IT strategy.
o Establish and maintain governance processes to ensure compliance, security,
and consistency across modules.

Leadership & Stakeholder Engagement:

o Act as the primary point of contact for Service Now initiatives, engaging with
stakeholders to understand business needs and provide tailored solutions.
o Partner with cross-functional teams, including IT, HR, Customer Service, and

• Operations, to optimize and expand platform capabilities.

Development & Implementation:

o Oversee the design, development, and deployment of custom applications and
integrations on the Service Now platform.
o Manage upgrades and new module implementations, ensuring minimal
disruption to business operations.

• Platform Optimization:
  o Monitor platform performance, usage, and adoption to identify areas for
  improvement.
  o Drive automation and process optimization initiatives across Service Now
  workflows.
• Team Management:
  o Lead and mentor a team of Service Now administrators, developers, and
  analysts.
  o Foster a culture of continuous learning to stay ahead of platform innovations

͏

Job Description: Service Now Platform Owner

Position Overview:

We are seeking a highly skilled Service Now Platform Owner to lead and oversee the strategic
direction, implementation, and maintenance of our Service Now platform. The ideal candidate
will have extensive knowledge of multiple Service Now modules, including ITSM, ITOM, CSM,
HRSD, and others, with a proven track record of delivering innovative solutions and driving
platform adoption across the organization.

Key Responsibilities:

Platform Strategy & Governance:

o Define the vision, strategy, and roadmap for the Service Now platform, aligning it
with business objectives and IT strategy.
o Establish and maintain governance processes to ensure compliance, security,
and consistency across modules.

Leadership & Stakeholder Engagement:

o Act as the primary point of contact for Service Now initiatives, engaging with
stakeholders to understand business needs and provide tailored solutions.
o Partner with cross-functional teams, including IT, HR, Customer Service, and

• Operations, to optimize and expand platform capabilities.

Development & Implementation:

o Oversee the design, development, and deployment of custom applications and
integrations on the Service Now platform.
o Manage upgrades and new module implementations, ensuring minimal
disruption to business operations.

• Platform Optimization:
  o Monitor platform performance, usage, and adoption to identify areas for
  improvement.
  o Drive automation and process optimization initiatives across Service Now
  workflows.
• Team Management:
  o Lead and mentor a team of Service Now administrators, developers, and
  analysts.
  o Foster a culture of continuous learning to stay ahead of platform innovations

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