Job Description

Skillsets:

LAN/WAN , SD-WAN , Aruba Clear Pass

Cisco CCIE Routing and Switching certification level

• Cisco CCIE Wireless / Aruba Expert Level (ACMX, ACDX, ACCX) certification is desirable

• Must have in depth knowledge of Aruba WLAN, Aruba Clear Pass, Aruba Central

• Must have in depth knowledge of Cisco LAN, WAN, SD-WAN CISCO Viptela

• Must have in depth knowledge of routing protocols (BGP, OSPF), MPLS, carrier WAN and Internet offerings, cloud network services.

• In-depth knowledge of Cisco LAN switching technologies including STP, RSTP, MSTP, VLANs, Ether Channel and switch stacking; proficient in configuring and troubleshooting Layer 2 and Layer 3 switches, implementing QoS, and managing network segmentation and redundancy.

• In depth knowledge of Wi Fi network infrastructure, WLAN authentication and understanding of software defined networking.

Scope:

National Grid (NG) requires a Network Engineering Staff Augmentation solution to support its transition toward insourced network operations. The objective is to secure skilled Level 3/4 network engineers who can operate as an extension of the NG team, providing 24/7 coverage for incident resolution, root cause analysis and tickets/requests resolution.

• Support of network infrastructure including incident resolution, problem and root cause analysis and change execution

• Resolve incidents based on ticket queues as informed by NG

• Provide L3 level support for network incidents.

• in-depth analysis intermediate (technical) troubleshooting, configuration management, and coordination

• Complex and critical troubleshooting,

• Perform Root Cause Analysis (RCA)

• Assist in network performance and capacity challenges

• Coordinate with Onsite Field/dispatch team for break fix and hardware refreshes.

• Support in developing the design for new requirements

• Assist in application troubleshooting with regard to network layer fault isolation and diagnosis.

Collaborate with the OEM vendor on critical and complex Incidents.

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Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**
	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management Resourcing
- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**
	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**
	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**
	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure
		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management
		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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