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This job is available in a full remote model.

Are you passionate about making things happen, staying organized, and building strong customer relationships? At Wipro Romania, we're looking for a proactive and communicative **Order Management Associate **to ensure smooth and successful delivery of services to our global clients.

Since 2007, Wipro Romania has been a key part of Wipro’s global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.

What You’ll Be Doing:Coordinating the Delivery Process

• Manage and oversee the progress of customer orders (Telecommunication products)

• Collaborate with internal teams and partners to keep things moving

• Monitor progress and make sure everything stays on track

• Contribute to improvements in the way we deliver services

Working with Customers

• Validate order details and confirm requirements with customers

• Stay in touch with all stakeholders during the process

• Keep customers updated on progress and proactively manage expectations

• Handle any issues that arise and ensure a smooth resolution

• Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

• Support planning and timelines for delivery success

• Provide updates to internal teams and help set realistic expectations

• Work with both internal teams and customers to manage priorities

Partner Coordination

• Help manage the activities of external service providers

• Follow up on service readiness and any early challenges

• Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

• Share your experience with new team members

• Contribute ideas for process improvements

Job Description

What We’re Looking For

• Fluent in English(spoken & written);

Speaking one of the following languages is considered an advantage: French, German, Dutch, or Spanish.

• Great communication and interpersonal skills

• Strong organizational skills and attention to detail

• Customer-first mindset with a proactive approach

• Able to manage several tasks and priorities calmly

• Positive, collaborative team spirit

• Confidence to work independently when needed

A desire to grow and contribute to a global team

What we will offer you:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment

• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc

• Child Birth Allowance

• Sport events sponsorship for employees

• Complex Record & recognition scheme ( both non-monetary and monetary options)

• Monthly subscription @ Bookster - the first modern library for companies in Romania

• Employee Referral Program with attractive incentive schemes

• Extra annual leave days depending on the total length of working experience at Wipro

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects