PROCESS EXCELLENCE CONSULTANT L3(CONTRACT)

Job Description

Job Title: Process Consultant

Location: Pune

Work Hours: Must be willing to work in US time zone as per business requirements

Job Summary:

We are seeking a highly motivated and detail-oriented Process Consultant to join our team. The ideal candidate will play a key role in analysing, designing, and optimising business processes to drive operational efficiency and effectiveness across the organisation.

Key Responsibilities:

Analyse and streamline existing business processes to identify inefficiencies and areas for improvement.

Design efficient, scalable workflows across cross-functional teams, ensuring alignment with business goals and operational needs.

Collaborate with stakeholders to gather requirements, validate process changes, and drive consensus on enhancements.

Develop and maintain detailed process documentation, including standard operating procedures (SOPs), workflows, and process maps.

Enhance processes with an automation-first approach, integrating relevant tools and technologies to improve efficiency and reduce manual effort.

Facilitate workshops, meetings, and training sessions to support process understanding, onboarding, and adoption across teams.

Monitor process performance using defined KPIs and metrics, and recommend data-driven adjustments to support continuous improvement.

Support change management initiatives by communicating process changes clearly and ensuring smooth transitions.

Utilise process mapping tools such as Microsoft Visio or Lucidchart to visualise and communicate process flows effectively.

Demonstrate strong written, verbal, and organisational communication skills to engage stakeholders and document processes clearly.

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Delivery Process/ Function Name

Quality

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Educational Qualification

B.Sc. / BE / B Tech/ MBA/ B.Stat

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Skills ( Must Have)

- Problem solving tools/ analytical skills ·

- Excellent communication / interpersonal, facilitation skills ·

- High energy level, confident, assertive and team player

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Experience ( Minimum)

- · Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering

- · Exposure to ISO, CMMi or COPC will be added advantage

- · Consulting experience in Shared Services Set up/BPO space is desirable