Job Description

Rate :

• 130K/M

location :

• HYD

EXP:

• 8+ years

Key Responsibilities:

Routing & Switching (Core Responsibility)

· Act as L3/L4 escalation point for complex LAN/WAN incidents and chronic problem resolution

· Design, configure, and troubleshoot enterprise routing protocols: OSPF, BGP, EIGRP, static routing

· Expertise in VLANs, trunking, STP/RSTP/MST, VTP, port security, QoS

· Manage IP addressing, subnetting, and integration with IPAM tools

· Perform network optimization, capacity planning, and performance tuning

· Support WAN technologies including MPLS, Internet, VPN, SD-WAN underlays

· Review and approve network changes; support CAB / Change Management activities

Wireless (Critical Skill)

· Design, deploy, and support enterprise WLAN solutions

· Strong hands-on experience with Cisco Wireless (WLC, APs) and/or Aruba Wireless

· Configure and troubleshoot SSIDs, RF tuning, roaming, authentication (802.1X), guest access

· Perform wireless site surveys, heatmap analysis, and capacity planning

· Troubleshoot wireless performance issues related to interference, coverage, latency, and roaming

· Ensure compliance with enterprise Wireless Security Standards

Operations & Governance:

· Lead Root Cause Analysis (RCA) for major incidents and recurring problems

· Drive implementation of best practices, hardening, and security baselines

· Monitor network health using NMS tools (Solar Winds, DNAC, Air Wave, etc.)

· Participate in audits, compliance checks, and remediation activities

· Mentor L1/L2 engineers and provide technical guidance and KT sessions

Documentation & Stakeholder Management:

· Create and maintain network design documents, LLD/HLD, diagrams, SOPs

· Prepare operational reports (daily/weekly/monthly) and executive summaries

· Work closely with customers, vendors, OEM TACs, and internal architecture teams

· Support transition, transformation, and migration programs

Technical Skills (Mandatory)

Routing & Switching:

· Cisco Routers & Switches (Catalyst, Nexus – preferred)

· Routing Protocols: OSPF, BGP, EIGRP

· Switching: VLAN, STP/RSTP/MST, QoS, Port Security

· Network troubleshooting using CLI, packet analysis, and logs

Wireless

· Cisco Wireless (WLC, APs) and/or Aruba WLAN

· RF fundamentals, site surveys, spectrum analysis

· Enterprise authentication (RADIUS, 802.1X, NAC integration)

Tools & Platforms (Good to Have)

· Solar Winds, DNAC, Air Wave, Net Brain

· ITSM tools (Service Now)

· Exposure to SD-WAN, Firewalls, or Cloud networking is an advantage

Certifications (Preferred)

· CCNP Enterprise / CCNP Wireless

· CCIE (Routing & Switching / Enterprise Wireless) – highly desirable

· Aruba ACMP/ACSP (optional)

Soft Skills:

· Strong analytical and troubleshooting mindset

· Ability to handle high-severity incidents and executive escalations

· Excellent verbal and written communication skills

· Experience working in 24x7 operations and on-call rotations

· Customer-focused and process-oriented approach

Education:

· B.E / B.Tech / MCA or equivalent technical qualification

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Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

	- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**

	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management Resourcing

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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