Job Description

As a Salesforce QA Manager, you will lead the quality assurance strategy for Salesforce implementations, ensuring robust testing processes, compliance with standards, and delivery of high-quality solutions. You will be responsible for defining QA strategies, managing QA teams, and ensuring the delivery of high-quality Salesforce solutions that meet business and technical requirements. This role requires strong leadership, technical expertise in Salesforce, and a passion for driving excellence in a fast-paced environment.

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Key Responsibilities

QA Strategy & Planning:

• Define and implement comprehensive QA strategies for Salesforce projects (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).

• Establish and enforce QA best practices, standards, and processes aligned with Agile/DevOps methodologies.

• Collaborate with project managers, developers, and business analysts to ensure test coverage and quality objectives.

Team Leadership:

• Lead and mentor a team of QA engineers and testers across multiple geographies.

• Manage resource allocation, performance reviews, and skill development plans.

• Foster a culture of continuous improvement and quality excellence.

Test Management:

• Oversee the creation and execution of test plans, test cases, and test scripts for functional, regression, integration, and UAT testing.

• Ensure test automation strategies are implemented using tools like Selenium, Provar, TestNG, or similar.

• Manage defect tracking, triaging, and resolution processes using tools like JIRA or Azure DevOps.

Stakeholder Collaboration:

• Act as the primary QA point of contact for internal and external stakeholders.

• Provide regular updates on QA metrics, risks, and mitigation plans.

• Participate in requirement reviews, design discussions, and sprint planning sessions.

Compliance & Risk Management:

• Ensure compliance with security, data integrity, and regulatory standards.

• Implement quality control processes

• Provide quality metrics and reporting to stakeholders.

Analyze and improve quality metrics

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Required Skills & Experience

• 10+ years of experience in QA, with at least 5+ years in Salesforce testing.

• Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and Lightning.

• Hands-on experience with test automation tools (Provar, Selenium, TestNG).

• Proficiency in test management tools (e.g., JIRA, Zephyr, Test Rail).

• Strong understanding of quality assurance principles

• Experience with CI/CD pipelines and DevOps practices.

• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or QA-specific certifications) are a plus

• Experience with API testing and integration validation.

• Knowledge of Agile methodologies and QA best practices

• Knowledge of performance testing and security testing practices.

Familiarity with test data management and environment management tools.

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Deliver

		**No.Performance Parameter Measure**
		1.
		Contribution to customer projects
		Quality, SLA, ETA, no. of tickets resolved, problem solved,

of change requests implemented, zero customer escalation, CSAT

		2.
		Automation
		Process optimization, reduction in process/ steps, reduction in no. of tickets raised
		3.
		Skill upgradation

of trainings & certifications completed,

of papers, articles written in a quarter

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