Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction

Routing Switching; Network Troubleshooting

24x7 shifts ; Work from Office

Location pune,Bengaluru,Hyderabad,Noida

͏

The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction

Routing Switching; Network Troubleshooting

24x7 shifts ; Work from Office

Location pune,Bengaluru,Hyderabad,Noida

͏

Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

͏

The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction

Routing Switching; Network Troubleshooting

24x7 shifts ; Work from Office

Location pune,Bengaluru,Hyderabad,Noida

͏