CRM Lead

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Roles and responsibilities

• Design and develop systems to support business and technical requirements in CRM platform

• Work with customer stakeholder to analyse business requirements, define functional specifications, and consult with clients on operational uses of the CRM platform

• Responsible for owning and delivering software enhancements, minor projects, defect resolutions and integration of features in Dynamics 365

• Minimum 5 years of experience in configuration and customization of Microsoft Dynamics CRM 365

• Identify design problems and devise elegant solutions across technologies. Take a user-centred approach and rapidly iterate.

• Experience in Agile development experience.

• Strong analytics and problem-solving skills, interpersonal and teamwork skills. Sensitive to working in a multicultural environment.

• Must have strong communication skills and be comfortable in liaising with client stakeholders

• Independently drive a team of developers to deliver the overall solution; Should have working knowledge leading offshore teams from onshore

• Ability to work effectively under stress and to juggle multiple priorities within tight deadlines.

Required Qualifications:

• Strong industry and product knowledge in Microsoft Dynamics CRM 365

• Good understanding of OO (Object Oriented) programming.

• Excellent knowledge of SOA based architecture REST/SOAP.

• Proficiency in C#, .Html ,j Query, JSON, JavaScript, JavaScript Frameworks, Model Binding, and Asynchronous programming.

• Good understanding of SSRS and CRM Reports

• Good understanding of integrations with Dynamics CRM

• Azure tools and technologies

• Power platform exposure is a must have with strong experience in power automate, canvas app/Model driven apps

Optional Qualifications:

• MS Dynamics CE experience (Certifications a plus).

• Experience designing and implementing systems that integrate with .NET application API.

• Proficiency in ASP.net MVC framework and techniques.

• Skills in web services, XML, HTML5, Share Point, SSIS, SSRS, MVC.

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Deliver No.Performance Parameter Measure

		1.
		Continuous Integration, Deployment & Monitoring of Software
		100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

		2.

Quality & CSAT:

		On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

		3.

MIS & Reporting:

		100% on time MIS & report generation