Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

͏

Position: Field Support

Location: 3 Delaware Dr, Lake Success, NY

Position Summary

Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications

and hardware systems as required.

Position Responsibilities

Deploy PC’s and all peripherals as requested.

Test connectivity and functionality of installed devices

Provide timely and accurate support to the all desktop users

Trouble shoot and resolve user issues

Escalate issues as needed

Request Assistance from other IT Departments as needed

Assist other IT Departments as requested

Gather end user requirements

Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.

Follow Established policies, procedures, and documentation guidelines

Performs other duties as required.

Develop and maintain security procedures.

Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

Complies with established departmental policies, procedures, and objectives.

Performs other similar and related duties as required or directed.

Regular, reliable and predicable attendance is required.

͏

͏