Job Description

Job Title

Risk investigator

Organization

Wipro – Digital Operations & Platforms

Workflow

Fraud Analyst & Content moderation:

Salary Grade/Band

Group B1

Working hours

24x7 working hours along with rotational shift. should be ready to work during holidays and night shift

Location

• Hyderabad

(Client Location: Gachibowli ,Hyderabad)

Qualification

Graduate in any Stream (Hons/General). Results pending would not be eligible at least 2 year of work experience required.

J͏ob Summary

This job entails, requiring tracing, analysing online or offline frauds that are related email frauds phising fraud as well includes reviewing and filtering the content according to company norms.

S͏kills Required

• Strong analytical and logical reasoning skills

• Should have basic understanding knowledge of online fraud and offline fraud.

• Should have an eye for easily spotting the above Content on a Video

• Strong Knowledge of Current Affairs and General Knowledge to help identifying cultural biases on Videos

• Should know to read & write more than one regional language

• Excellent communication skills in English.

• Basic Knowledge of Online Frauds, phishing,snoofing,Marketing strategy .

• Strong Time Management skills

• Good Interpersonal & People skills with a good problem-solving approach.

• Should have Customer Centric Mindset.

• Attend all required trainings

• Attend QA meetings

• Participate in wellness activities

͏

Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed