ServiceNow Architect

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Summary

The Senior Service Now Architect will lead the architecture and design of a large-scale Service Now re-implementation, ensuring alignment to Service Now OOTB best practices, CSDM, and long-term platform sustainability. The role focuses on minimizing customisations, governing integrations, and guiding delivery teams in a regulated enterprise environment.

Key Responsibilities

• Own the end-to-end Service Now architecture across ITSM, ITOM, CMDB/CSDM, Catalog, Knowledge, and Integrations
• Drive CSDM-aligned CMDB design, Discovery strategy, data quality, and governance
• Unwind historic customisations and re‑implement required behaviour using OOTB configuration, Flow Designer, and Automation Engine
• Architect integrations using Integration Hub spokes, Service Graph Connectors, and standard APIs
• Chair or support Design Authority forums and approve deviations from OOTB and CSDM standards
• Provide architectural guidance across environments, release governance, and testing to prevent regression

Experience & Skills

• Overall IT experience with hands-on years in Service Now architecture or lead roles
• Proven delivery of Service Now greenfield or re‑implementation programmes
• Deep hands-on expertise in ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM
• Strong experience with Integration Hub, Flow Designer, and platform governance

Certifications (Preferred)

• Service Now Certified System Administrator (CSA)
• Service Now Implementation Specialist (ITSM / ITOM / CMDB)
• ITIL v4 Foundation

• Mandatory Skills: Service Now
• IT Service Management .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.