Job Description

Role Purpose

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

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Do

**Prepare timely and accurate MIS reports and dashboards as required by the stakeholders**

	- Interact and work closely with management, internal stakeholders & clients to understand the business information needs

	- Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)

	- Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report

	- Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)

	- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.

	- Ensure zero non-compliances on process audit on data security and compliance

**Support and adopt tools and systems for efficient MIS generation and reporting system**

	- Continuous support to the manager in rolling out new techniques and initiatives to increase productivity

	- Providing update to the manager on the progress of any new MIS initiatives

	- Perform periodic maintenance and servicing of MIS system to improve operational efficiency

	- Adopt new tools, technology solutions and develop capability through training to improve own productivity.

	Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

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Deliver

		No.
		Performance Parameter
		Measure

		1.

MIS Management and Reporting:

		Quality of Analysis

		Zero errors in reports

		Zero non-conformance on timelines with respect to the client/ stakeholder requirements

		2.
		Stakeholder Management
		Customised dashboards as per client and functional requirements

		Zero escalations on data reporting

		Zero non-conformance on security or compliance requirements

		3.
		Team Management
		Team attrition %, Employee satisfaction score

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