Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

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Job Title: MT Location: Bangalore
Shift Timings: 5 PM to 2.30 AM (Daylight Savings)
Work from Office Model (3:2)

Job Description:

Candidates will gain exposure to a wide range of industries and investment structures. Primarily on both the liquid and private credit spectrum and range from investing in public securities to providing highly customized and structured credit investments. The exposure involves end to end processing of Credit based portfolio of Buy Side Firm. Various functions surrounding Data Operations (Asset Setup / Recon / Maintenance against Market Vendors, Trade / Loan Settlement (Trade Booking / Matching / Settlement), Compliance test on portfolios (Monthly / Quarterly report ahead of Waterfall payment), Asset Servicing (Cash and Position reconciliation) and Treasury Operations.

Responsibilities:

• Reconciliation of Activities / Static data
• Investigate and resolve discrepancies in a timely manner.
• Communicate with other teams to gather information and resolve issues.
• Proper reports and presentations to internal and external teams.
• Maintain up to date knowledge of Bonds, Equity and other derivatives instruments.
• Provide support to other departments as needed.
• Adhere to process SOPS and checks.

Qualifications:

• MBA in Banking and Finance with a preference for capital markets
• Strong knowledge of financial instruments and accounting.
• Good to have experience in querying databases and analyzing large data sets
• Attention to detail and ability to work under tight deadlines.
• A proactive attitude and willingness to learn.
• Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel
• The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must
• A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly
• A desire to work in an international team environment, often under pressure and with multiple stakeholder.

͏

Job Title: MT Location: Bangalore
Shift Timings: 5 PM to 2.30 AM (Daylight Savings)
Work from Office Model (3:2)

Job Description:

Candidates will gain exposure to a wide range of industries and investment structures. Primarily on both the liquid and private credit spectrum and range from investing in public securities to providing highly customized and structured credit investments. The exposure involves end to end processing of Credit based portfolio of Buy Side Firm. Various functions surrounding Data Operations (Asset Setup / Recon / Maintenance against Market Vendors, Trade / Loan Settlement (Trade Booking / Matching / Settlement), Compliance test on portfolios (Monthly / Quarterly report ahead of Waterfall payment), Asset Servicing (Cash and Position reconciliation) and Treasury Operations.

Responsibilities:

• Reconciliation of Activities / Static data
• Investigate and resolve discrepancies in a timely manner.
• Communicate with other teams to gather information and resolve issues.
• Proper reports and presentations to internal and external teams.
• Maintain up to date knowledge of Bonds, Equity and other derivatives instruments.
• Provide support to other departments as needed.
• Adhere to process SOPS and checks.

Qualifications:

• MBA in Banking and Finance with a preference for capital markets
• Strong knowledge of financial instruments and accounting.
• Good to have experience in querying databases and analyzing large data sets
• Attention to detail and ability to work under tight deadlines.
• A proactive attitude and willingness to learn.
• Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel
• The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must
• A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly
• A desire to work in an international team environment, often under pressure and with multiple stakeholder.

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### **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**

	- Undertake product trainings to stay current with product features, changes and updates

	- Enroll in product specific and any other trainings per client requirements/recommendations

	- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

	- Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed