Job Description

Role & Responsibilities · Experienced in large scale Production Support Server Environment · Responsible for the design, implementation, and maintenance of an organization's multi-cloud management and automation platform ·

Skills Must have Nice to Have:

Technical Skills:

(Core & Top-Up) · Infrastructure Automation: Design and manage VMware Aria Automation to deliver self-service infrastructure through cloud templates (blueprints) and automated workflows. · Performance Monitoring & Optimization: Use VMware Aria Operations (vROps) for predictive analytics, capacity planning, and workload optimization to ensure high levels of uptime and reliability. · Log Management: Administer VMware Aria Operations for Logs (Log Insight) to collect and analyze log data for troubleshooting and security auditing across the environment. · Cloud Governance: Implement Aria Guardrails to scale multi-cloud environments with automated security controls and native compliance management. · Cost Management: Leverage Aria Cost (Cloud Health) to track resource consumption, optimize budgets, and implement automated financial governance. · Lifecycle Maintenance: Perform installation (via OVF/OVA), regular patching, upgrades, and security hardening of all Aria Suite components. · Technical Expertise: Strong proficiency in VMware v Sphere (ESXi/v Center), NSX-T networking, and vSAN storage. · Automation & Scripting: Experience with Infrastructure-as-Code (IaC) tools like Terraform or Ansible, and scripting languages such as PowerShell (PowerCLI), Python, or JavaScript.

Process & Tools · Remote system administration · Expertise in automation and reduction of manual efforts through Scripting/tools · · ITIL Management

Behavioral Skill · Supporting technical tasks/incidents · Fair Written & Verbal Communication Skills · Experience of handling global customers

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Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

	- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**

	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management Resourcing

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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