Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Open Shift Lead

• Install, configure, administer, and manage Red Hat Open Shift (OCP) clusters on Bare Metal and VMware platforms.

• Perform Open Shift patching and version upgrades with minimal impact to production workloads.

• Maintain and support existing DevOps infrastructure pipelines integrated with Open Shift.

• Create, manage, and troubleshoot persistent storage, including file systems and persistent volumes.

• Configure and manage RBAC and security policies across clusters.

• Configure and manage Ingress Controllers, Routes, and network load balancers.

• Support inter-cluster communication and hybrid/multi-cluster architectures.

• Apply strong understanding of networking and firewall concepts in Kubernetes and Open Shift environments.

• Troubleshoot cluster networking, DNS, and connectivity issues.

• Monitor cluster, node, and application health using Prometheus, Grafana, and Splunk.

• Configure alerts, dashboards, and metrics for proactive monitoring.

• Identify performance bottlenecks and recommend optimization measures.

• Troubleshoot complex issues related to cluster performance, storage, networking, and application deployments.

• Resolve pod and container runtime issues.

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Open Shift

• Install, configure, administer, and manage Red Hat Open Shift (OCP) clusters on Bare Metal and VMware platforms.

• Perform Open Shift patching and version upgrades with minimal impact to production workloads.

• Maintain and support existing DevOps infrastructure pipelines integrated with Open Shift.

• Create, manage, and troubleshoot persistent storage, including file systems and persistent volumes.

• Configure and manage RBAC and security policies across clusters.

• Configure and manage Ingress Controllers, Routes, and network load balancers.

• Support inter-cluster communication and hybrid/multi-cluster architectures.

• Apply strong understanding of networking and firewall concepts in Kubernetes and Open Shift environments.

• Troubleshoot cluster networking, DNS, and connectivity issues.

• Monitor cluster, node, and application health using Prometheus, Grafana, and Splunk.

• Configure alerts, dashboards, and metrics for proactive monitoring.

• Identify performance bottlenecks and recommend optimization measures.

• Troubleshoot complex issues related to cluster performance, storage, networking, and application deployments.

• Resolve pod and container runtime issues.

• Respond to production issues in a timely and professional manner, meeting SLAs.

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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