Job Description

Job responsibilities:

· Review Teamcenter PLM specifications, Architecture and Design documents for the system.

· Study and understand customer and internal specifications.

· Provide level 2 support for Business users on Incidents and Service request raised from the defined subject areas on Teamcenter PLM application including creating & updating relevant technical and service documentation.

· Contribute towards Knowledge creation, storage, sharing, applying and evaluating the artifacts as part of the Incident & Service Management process.

· Management of enhancement/change requests

· Submitting proposals, implementing improvements and optimization as part of Continuous improvement of the Teamcenter application.

· Creation of test protocols, confirming the error-free test execution and the desired functionality of the performed adjustments.

· Contribute to development and maintenance of a detailed disaster recovery plan and executing disaster recovery tests.

· Problem identification for Priority 1 & 2 and recuring incidents and contribute towards the Problem solution.

· Interact and collaborate directly with other teams to drive incidents, problems and service requests through to resolution.

Skills required:

· University degree in Computer Sciences, Electronics, Telecommunications or similar;

· Good English communication skills both written and verbal.

· Experience in application development and support on Teamcenter application.

· Very good Knowledge of Teamcenter application architecture.

· Good PLM domain knowledge.

· Should have experience on core Teamcenter features: e.g. Change Management, Client (RAC, AW), Component Management, Dispatcher, MCAD, Online help/Documentation, Parts, Performance, interfaces (e.g. SAP), Data Management, Integrated Material Management (IMM, substance compliance, BoM check), MS Office integration, Document Management, Reports/Search, User Management, License Management.

· Experience configuring T4EA & T4S integration and troubleshooting integration issues.

· Should have experience in BMIDE, ITK, Workflow, Product Structure, Deployment center, etc.

· Prior experience of providing Teamcenter application support to end users ensuring resolution and end user satisfaction.

· Handling certificates renewal on web server.

· Exposure to tools like ServiceNow, Jira, GitHub, Grafana, Torx etc

· Defines activities to analyze, tune and monitor various environments for optimal performance and stability.

· Good knowledge in the set up and maintenance of development, test and production environments, as well as promote to production activities.

· Understanding of ITSM processes is essential like incident management, service management, knowledge management, continuous improvement, problem management etc.

Nice to have:

· Experience on NX (CAD)

· Knowledge on database administration, querying database (Oracle / MSSQL).

· Knowledge on managing scheduled /cron jobs