DEVELOPER L4

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

• Develop, configure, and customize Service Now ITSM applications, workflows, and automation
• Design, build, and troubleshoot Service Now modules such as Incident, Problem, MIM, CMDB, CSDM, Change, Portal, Knowledge, ITOM, Request and Service Catalog.
• Implement integrations with external systems using APIs, web services, etc.
• Collaborate with other cross‑functional teams to gather, analyse, and refine business and ITSM process requirements
• Translate business and operational requirements into technical solutions.
• Oversee MID Server architecture, deployment, scaling, and security for ITOM.
• Design integrations between Service Now, ITOM and monitoring, cloud, and infrastructure tools.
• Collaborate with Enterprise platform team for architecture decisions and design
• Perform platform administration activities including user management, access control (ACLs), roles, groups, and Service Portal configurations.
• Create and maintain technical documentation, configuration records, and user‑training materials.
• Develop and execute unit tests, System Integration Tests, Regression tests, and QA checks to ensure functional reliability.
• Ensure adherence to Enterprise platform governance.
• Apply ITIL and ITSM best‑practice to improve service delivery and ensure compliance with Enterprise and organisational standards.

Deliver No.Performance Parameter Measure

Continuous Integration, Deployment & Monitoring of Software

100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

Quality & CSAT:

On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

MIS & Reporting:

100% on time MIS & report generation