Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

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Do

1. Lead automation roadmaps and strategies for various BUs

   • Ensure complete understanding of requirements needed to implement automation of various accounts in BUs

   • Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity

   • Drive automation maturity in the shortlisted accounts to the next level

   • Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer

   • Ensure contractual commitments for a particular project are met by understanding the scope and requirements

   • Ensure the desired software and infrastructures are implemented required for automation

   • Ensure scalable standards of dashboard and process support system for active automation monitoring

   • Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams

   • Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance

   • Come up with solution of the problems regarding automation persistent in development unit

   • Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information

   • Periodically review the project status completion vis-a vis the project plan and ensure successful roll out

   • Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team

   • Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity

   • Receive feedback from the customers and align resources internally to close all the gaps

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Deliver

		**No.Performance Parameter Measure**

		1.
		Client Engagement
		CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

		2.
		BOT implementation
		Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

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