Job Description

L1 Analyst

Key Responsibilities:

• Conduct reviews of partner and merchant applications using established criteria

• Investigate issues by reviewing available data and cross-referencing key systems

• Coordinate with internal stakeholders and B2B partners to gather additional context and

propose next steps

• Use predefined templates and guidance to communicate issues and drive resolution

• Maintain documentation of reviews, findings, and outcomes in designated platforms

Technical Skills & Tools

• Strong proficiency with macOS is required — candidates must be comfortable navigating

and working within a Mac-native environment

• Comfortable working with macOS native apps (e.g., Numbers, Safari)

• Ability to navigate multiple systems in a fast-paced environment

• Familiarity with data visualization tools like Tableau

• Basic understanding of CRM platforms

Communication & Collaboration

• Fluent in English (verbal and written) with strong attention to detail

• Clear and outcome-oriented communicator who can simplify technical concepts

• Able to follow standardized response processes and templates effectively

• Collaborative mindset and experience working cross-functionally with technical and

business teams

• Experience with B2B partner support processes is highly valued

Analytical & Problem-Solving Abilities

• Self-starter with a methodical approach to problem-solving

• Able to analyze multiple criteria simultaneously to identify patterns or root causes

• Prioritize tasks and manage multiple reviews with minimal supervision

• Capable of synthesizing complex information and outlining actionable resolution steps