Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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 IBM Web Sphere Application Administrator, around 5-6 Years of experience

 Administration of IBM Web Sphere Product Line i.e., Web Sphere Application Server, IHS

 Web Sphere Application Server Installation, resource configuration, deployment of applications, patch installation, Integration

 Performance tuning and log analysis, Heap dump analysis

 Handled WAS Upgrade

 Knowledge of Shell scripting as required for operation support

 Managing Maximo Admin role will be an added advantage

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Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

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