DEVELOPER L4

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

• Design, develop, and customize Service Now applications and modules
• Configure and maintain workflows, business rules, UI policies, client scripts, and server-side scripts
• Develop and customize Service Now forms, lists, and user interfaces
• Implement integrations using REST, SOAP, and MID Server
• Perform Service Now platform upgrades, patches, and enhancements
• Troubleshoot and resolve issues related to performance, security, and functionality
• Collaborate with business analysts, administrators, and end users to gather requirements
• Ensure adherence to Service Now best practices and coding standards
• Create technical documentation and provide knowledge transfer
• Support testing, deployment, and post-production support activities

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
• Strong experience developing on the Service Now platform
• Proficiency in JavaScript, Glide API, HTML, and CSS
• Experience with Service Now modules such as:
• ITSM (Incident, Problem, Change)
• ITOM, Integrations (preferred but not mandatory)
• Hands-on experience with Service Now scripting (Client Scripts, Business Rules, Script Includes)
• Knowledge of Service Now integration methods (REST, SOAP)
• Understanding of Agile/Scrum development methodologies

Preferred Qualifications

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Experience with Service Now Flow Designer and Integration Hub
• Familiarity with performance analytics and reporting

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to manage multiple tasks and meet deadlines
• Attention to detail and commitment to quality

Deliver No.Performance Parameter Measure

Continuous Integration, Deployment & Monitoring of Software

100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

Quality & CSAT:

On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

MIS & Reporting:

100% on time MIS & report generation