Role Purpose:

• The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

Job Description:

• • 5-9 years of experience in Snowflake

• Deep understanding of Snowflake's architecture, features, and functionalities.

• Strong SQL skills for data manipulation, querying, and performance tuning.

• handson exeperience in creating snowflake procedures , functions, Tasks using SQL /Java scripts .

• Handson exeprience on connecting to other cloud platforms using snowflake through API Calls / Python scripts .

• Experience in designing and implementing effective data models.

• ETL/ELT Knowledge - should have hands on experience with ETL or ELT processes.

• Cloud Computing Knowledge: Understanding of cloud computing concepts and platforms especially AWS .

• Should be able to understand AWS lambda process and Airflow .

• Hands on experience in analyze the data, identify issues, and develop solutions.

• Communication Skill

• Ability to communicate technical information clearly to both technical and non-technical audiences.

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Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

		2
		Team Management
		Productivity, efficiency, absenteeism

		3
		Capability development
		Triages completed, Technical Test performance