Job Description

Network Delivery Manager

Location: Chicago, IL

Qualifications and Role Overview

• The Network Delivery Manager is a seasoned professional with 15-20 years of hands-on experience in the network domain, demonstrating a proven track record of operational management and strategic leadership.

• This role requires direct oversight of large-scale enterprise networks comprising 1,500 or more devices, spanning Data Center, Campus Wired/Wireless, and WAN environments.

• The candidate must have led teams of over 70 engineers, driving performance, mentoring talent, and ensuring seamless collaboration across teams.

• Expert-level proficiency is expected in platforms such as Cisco Nexus, Catalyst Switches, ISR/ASR Routers, Check Point and ASA firewalls, F5 Load Balancers, MPLS, VPNs, Solarwinds, Silverpeak SD WAN, and Infoblox.

• The Network Delivery Manager will leverage this expertise to ensure the highest standards of network reliability, security, and availability.

• Demonstrated operational exposure to managing large, complex networks is essential, along with a commitment to driving improvements and achieving operational excellence.

• Key responsibilities include ensuring customer satisfaction by proactively recognizing support gaps, anticipating blockers to service improvements, and organizing resources for maximum efficiency.

• The candidate must possess a strong understanding of the ITIL framework, with hands-on experience in major incident handling, escalation management, and client management. Comfort in interacting with senior leadership, including Director and CTO-level stakeholders, is vital, as is flexibility to support 24/7 operational demands.