TECHNICAL LEAD L1

Job Description

Provide L2/L3 production support for Java/J2EE applications in a 24x7 enterprise environment
Monitor applications using tools such as Splunk, Dynatrace, App Dynamics, Kibana
Handle P1/P2/P3 incidents, perform deep root cause analysis (RCA), and implement preventive fixes
Debug issues across Java code, application servers, databases, batch jobs, and integrations
Support production releases, deployments, and post‑release validation
Work with development, QA, infrastructure, and business teams to resolve production defects
Manage incident, problem, and change tickets using Service Now / Remedy Analyze logs, thread dumps, heap dumps, and performance metrics
Ensure SLA compliance, application uptime, and system reliability Participate in on‑call rotations and incident bridges

Competencies

Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication