Job Description

Position: Genesys Cloud CX Developer / Lead

Location: Weehawken, NJ

5 days at office.

Required Skills

• Design, configure, and implement solutions using Genesys Cloud CX, including routing, IVR flows, queues, user and role management, integrations, and analytics.

• Lead and manage end-to-end migration projects from legacy platforms (such as Avaya, Cisco, Genesys Engage, Amazon Connect) to Genesys Cloud CX.

• At least 3+ years of experience working with Genesys Cloud CX.

• In-depth knowledge of Architect, Routing, outbound and digital channels, workforce management, quality management, and API integrations.

• Demonstrated experience with contact center migration projects from design through to deployment.

• Experience with API integrations, OAuth, event notifications, and data actions.

• Strong understanding of telephony concepts, including SIP, SBCs, trunking, codecs, and call flows.

• Ability to work effectively in fast-paced migration projects with cross-functional teams.

• Genesys Cloud CX certifications: Professional, Developer, Architect.

• Experience migrating between multiple CCaaS platforms.