Job Description

Work Environment:

• Hybrid – from Gdańsk/Warsaw, 3 days from the office

͏

Key Responsibilities:

• Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.

• Documenting the solutions provided to the Customers in the ticketing tool.

• Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.

• Documentation of RCA in proper RCA template.

• Best practices or preventive measure implementation based on the RCA action items.

• Should be open to work in 24/7

͏

Qualification & Skills:

• Minimum 3-year experience only in Citrix Netscaler

• Good knowledge on F5 LTM/GTM implementation, design, L2/L3 troubleshooting etc.

• Experience in any one Load balancer platform like Net Scaler, Barracuda, Temp, Cisco, etc. is add-on

• Experience in at least one Load balancers like Alteon, Barracuda, A10.

͏

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office

͏

͏