Job Description

THIS ROLE WILL BE FILLED IN THE UNITED STATES

The Senior Account Manager is a revenue-focused leader responsible for driving growth through consultative, solution-based selling of SAP Success Factors and related HR transformation services. This role owns the sales cycle end-to-end—building executive relationships, influencing decision-makers, and positioning strategic HR technology solutions that deliver measurable business outcomes. Acting as a trusted advisor, the Senior Account Manager ensures client satisfaction while proactively identifying and closing upsell and cross-sell opportunities. The role collaborates closely with SAP and its partner ecosystem to deliver comprehensive, end-to-end HR transformation solutions aligned with client objectives.

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Essential Functions

Sales & Strategic Engagement

• Drive revenue growth by identifying, qualifying, and closing new business opportunities

• Own the sales process from prospecting to contract execution, ensuring alignment with client budgets and timelines

• Build and maintain executive-level relationships with C-suite stakeholders to influence strategic decisions

• Develop compelling ROI models and business cases to support HR technology investments

• Partner with SAP and ecosystem teams to orchestrate joint sales strategies

Account & Delivery Oversight

• Act as the primary escalation point for account management

• Participate in governance meetings with clients and internal leadership to ensure alignment and satisfaction

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Required Qualifications

• Overall 10+ years in professional services

• 3+ years in HCM services sales

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Knowledge, Skills, and Abilities (KSAs)

• Strong understanding of HCM transformation services and SAP Success Factors

• Proven ability to sell value over price and influence executive stakeholders

• Exceptional communication, storytelling, negotiation, and relationship-building skills

• Ability to balance sales targets with client engagement responsibilities

• Awareness of AI trends and emerging HR technologies

• Project scoping and sizing skills (nice to have)

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Desired Qualifications:

• Master’s Degree in Finance, Computer Science, Information Systems, Business Administration, or related field strongly preferred.

• PMP, Prince2, Agile, and/or SCRUM Certification.

• Project Manager PMP Certifications (preferred)

• Experience implementing global Success Factors projects.

• Experience managing projects that include the following modules/areas: Success Factors Software.

• ERP implementation experience.

• People Management responsibilities on a PMO or software development team.