Production Agent - L1

Job Description

Receive inbound calls transferred from IHG (Intercontinental Hotels Group)

Solicit prospects over the phone to tour with sales consultants

Sell vacation packages over the phone to qualifying guests

Determine eligibility of guests per qualification standards

Assist guests with questions about vacation properties, packages, and procedures

Assist guests with making the reservation

͏Minimum Qualifications

At least High School graduate:

Minimum 1 years’ experience in sales

Excellent written and verbal communication skills

Maintains an upbeat, positive and motivated demeanor

Able to read/write/speak the English language

Ability to build rapport and overcome objections.

Ability to maintain required sales percentages per week

Excellent communication skills

Proficient in basic PC knowledge

Proficient in Microsoft Office:

Must be flexible to work nights, weekends and select holidays outside of your scheduled shift

M͏andatory Skills

- Computer Skills and Background

- Basic understanding of how a computer works and the devices that are driven by the computer (ie.

- Internet (ISP), Drivers, Operating System, Hardware, Software, etc)

- Excellent Customer Service Skills

- Ability to analyze and solve customer concerns

- Customer Service Product and Service

͏

Deliver NoPerformance Parameter Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

		2
		Self- Management
		Productivity, efficiency, absenteeism, Training Hours, No of technical training completed