Job Description

Position: Deputy Manager

Wipro Band: B3

Shift: 247

Qualification: Graduate

Experience:

• 7-12 years

• BPO & Non BPO

Good to have skills:

• MBA from tier 1 B school

• Strong project planning and execution skills. Project Management Professional (PMP) / PRINCE II

• Experience in SOP/workflow documentation and quality governance.

• Proficiency in metrics tracking, reporting, and dashboards.

• Strong analytical, problem-solving, and risk management abilities.

• Excellent communication and stakeholder management skills.

• Working knowledge in GSIS Operations would be an added advantage .

Trainable Skills:

• GSIS Mapping

Responsibilities:

The Project Manager is responsible for end-to-end project execution, from scope definition and

readiness assessment to delivery governance, quality management, and project closure. The

role ensures effective resource utilization, training readiness, quality assurance, risk mitigation,

and continuous communication with internal and external stakeholders.

Key Responsibilities:

• Define project scope, objectives, and deliverables.

• Lead requirement gathering and ensure infrastructure readiness.

• Create and maintain comprehensive project documentation which includes Project

• Charter, SOPs, workflows and Develop spreadsheets, diagrams, and process maps to document needs

• Monitor & govern progress, performance, and scope change

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Develop effort estimates, project plans, milestones, and trackers and ensure that projects are delivered on time .

• Manage project sign-offs and formal project closure communication.

• Estimate resources, track skills, and maintain the Skill Matrix.

• Plan and track training and refresher programs before project kick-off or workflow changes.

• Measure training effectiveness through PKT, FPY, speed to proficiency, and TNI.

• Track training progress and productivity metrics.

• Manage defects and bug approvals

• Update risk logs weekly based on defects and delivery risks.

• Track and report quality, TAT, and overall delivery performance.

• Prepare and present governance reports (Weekly / Fortnightly / Monthly)

• Individual contributor (IC) role.

Languages: English

Nationality: Indian

Delivery Location: Hyderabad (WFO)