Job Description

Rizing HCM seeks an experienced Work Force Software Suite Consultant for its Professional Services Team. This Consultant will provide first-class service for post-go live support to Rizing HCM's Managed Services customers, responding to customer requests via a ticketing system. Additionally, this Consultant will collaborate closely with customers to deliver and support human resources systems that are based on industry best practices.

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Essential Functions

Functions as an individual contributor and subject matter expert to deliver Workforce Software Projects/ Time Management support.

• Manages customer request for assistance with incidents, enhancements, and instance refreshes.

• Creates and delivers high quality demonstrations and presentations.

• Designs, configures, and provides support oversight of the multi-modules of the Workforce Software Suite.

• Delivers best practice and compliance consulting services to customer.

• Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction.

• Delivers workforce management functionality specifications for the technical team to build interfaces.

• Works with client to plan and organize QA testing of configuration changes.

• Facilitates knowledge transfer with clients via customer/administrator and end user training.

• Interacts with Software Specific Partner Resources in addition to payroll vendors, client contacts and internal teams.

• Understanding of clients’ Payroll business requirements and objectives.

• Mentors junior consultants by coaching and/or training them on new systems, enhancements, and project deliverables; providing quality review of work.

• Completes continuing education activities to attain and maintain professional certifications, including continuous learning of new lines of HR business and Workforce Software products/technologies.

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Required qualifications.

Bachelor’s degree in information systems/technology or business, or equivalent experience in a relevant field.

• 4+ years of related industry experience with country specific time and attendance background. Experience completing multiple time and attendance implementation projects. Direct experience participating in software implementation projects.
• 4+ years of Workforce Software Suite experience including complex global time configuration.
• Level 1 Time and Attendance Workforce Software certification with demonstrated Level 2 capability.
• Workforce Software Forecasting and Scheduling Functional and Technical certification.

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Desired qualifications

• Prior experience or knowledge of Human Resources, Time Management and Benefit Platform systems
• Previous product specific training
• Prior experience in functional or technical consulting role.
• Workforce Software Suite or Time Management, or equivalent project experience.

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Knowledge Skills & Abilities:

• Advanced capacity to write complex Time and Attendance Configuration and Rules.
• Deep knowledge of the HCM to Workforce time integration needs.
• Advanced understanding of the End of Period Processing and Payroll export.
• Advanced understanding of HR functions and business processes.
• Advanced knowledge of Success Factors product.
• Ability to attentively listen and effectively communicate with clients to build relationships.
• Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
• Ability to work collaboratively as part of a project team, deploying the features and functions of Workforce Software Suite products as outlined in the Statement of Work.
• Ability to create and deliver presentations.
• Ability to manage time and multiple projects with a high degree of diligence.