Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

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Oracle Apps SCM Functional:

Strong hands-on experience in Oracle Apps SCM – OM & Advanced Pricing

Good understanding of pricing engine architecture and OM workflows

Experience with Oracle EBS R12 / 11i environments

Knowledge of basic SQL for data validation and issue analysis

Strong functional documentation and stakeholder communication skills

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1. Skill upgradation and competency building

   • Clear wipro exams and internal certifications from time to time to upgrade the skills

   • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

   • Write papers, articles, case studies and publish them on the intranet

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Deliver

		**No.Performance Parameter Measure**
		1.
		Contribution to customer projects
		Quality, SLA, ETA, no. of tickets resolved, problem solved,

of change requests implemented, zero customer escalation, CSAT

		2.
		Automation
		Process optimization, reduction in process/ steps, reduction in no. of tickets raised
		3.
		Skill upgradation

of trainings & certifications completed,

of papers, articles written in a quarter

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