Role and Responsibilities

• Acquire knowledge and detailed understanding on customer’s landscape and architecture.

• Validate Scope of Work and Due Diligence of Data and identify gaps .

• Validate RLS and identify skill gaps.

• Gather required and detailed information and develop SMTD with complete understanding of customer’s architecture.

• Responsible for giving reverse knowledge transfer to BAU and getting sign-off from customer and internal stakeholders.

• Effectively articulate risks and get sign-off on SMTD, Risk Register and other technical / operational documents. Propose risk mitigation plan and options.

• Participate in project planning and prepare MPP.

• Responsible for implementing best practice, hardening, service assurance rollout

• Knowledge and ability to identify the technical and operational risks well in advance and make recommendations of solution options.

• Changes management in customer devices for remote management of devices and onboarding of Monitoring tool.

• Self-driven and self-motivated individual who can lead from the front, take end-to-end ownership transition and smooth Go Live of services from the perspective of People, Process and Technology.

Requirements and skills

• Should have minimum of 5+ years of hands-on experience Linux (RHEL)

• Good experience in Linux product engineering and maintain software / hardware life cycle management.

• Experience in Linux (RHEL) infrastructure design including Data Centre.

• Proficient in Linux (RHEL) design and Implementation.

• Good Experience in LVM, User Management and troubleshooting.

• Able to work with OEMs to maintain product life cycle, important patch, and firmware updates etc.

• Experience on patch management for complete Linux (RHEL) infrastructure.

• Good understanding of various tools that are used to perform patching of the Linux (RHEL) servers

• Good understanding of various Clusters Solutions such as Veritas Cluster, PowerHA, REDHAT Cluster, High Performance Computing (HPC), GPFS, PCS cluster etc.

• Good Experience in Satellite Server Installation, Configuration and Administration.

• Experience in LPAR installation and maintenance.

• Experience in mksysb Backup and restoration.

• Good Experience in NIM Server Installation, Configuration and Administration

• Good understanding of various backup (Cohesity / Networker) and storage technologies.

• Project Methodology knowledge and experience participating in project settings vs operations settings along with a fundamental understanding of ITIL.

• Strong documentation skills

Process and tools:

• Expert in ITIL processes

• Good exposure in various ticketing and monitoring tools

• Vendor coordination

• Capacity management tools

• ITIL certification

Behavioral skills:

• Good Written & Verbal Communication Skills

• Highly dynamic in terms of managing workloads and working under pressure.

• Experience in handling global customers

• Onshore experience

͏

Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

͏

͏