TECHNO FUNCTIONAL CONSULTANT L1

Job Description

Role Purpose:

The purpose of this role is to bridge client's functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.

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TECHNICAL SKILLSMust Have

• Service Now Platform

• Service Now Workflow

• Understanding of Service Now Platform CMDB.Nice To Have

• ServiceNow Catelogue

• ServiceNow EAW

Key Responsibilities:

• Platform Expertise (30%):

• Possess in-depth knowledge of Service Now features, modules (e.g., ITSM, ITAM, CSM, APM/EA, DPR, ITOM), and capabilities to optimize solution design.

• Must have – APM/EA, ITAM, CMDB

• Service mapping TPM /TRM

• Guide development teams through the implementation process, ensuring adherence to best practices and quality standards.

• Develop and present technical demonstrations (POC) to showcase Service Now solution potential.

• Solution Design and Architecture (30%):

• Collaborate with stakeholders to gather requirements and translate them into technical designs.

• Develop scalable and reusable solutions aligned with industry best practices.

• Provide guidance on Service Now capabilities and recommend optimal solutions.

• Integration and Automation (10%):

• Develop and manage integrations between Service Now and external systems using REST, SOAP, and other APIs.

• Implement automation and orchestration workflows to streamline processes.

• Team Collaboration and Leadership (10%):

• Mentor junior developers and provide technical leadership within the team.

• Collaborate with business analysts, project managers, and other stakeholders to deliver projects on time and within scope.

• Documentation and Training (10%):

• Create and maintain comprehensive documentation for developed solutions.

• Provide training and support to end-users and administrators.

• Service Now Development and Configuration (10%):

• Design and implement custom applications, workflows, and integrations on the Service Now platform.

• Configure and customize core Service Now modules such as EA/APM, DPR, ITSM, ITOM, and Sec Ops.

• Develop and maintain business rules, scripts, UI policies, and workflows.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 5+ years of experience as a Service Now developer with a strong focus on platform development and customization.

• Extensive experience with JavaScript, Glide, and other Service Now development tools.

• Proficiency in Service Now modules, including APM/EA, DPR, ITSM, ITOM, and others.

• Hands-on experience with Service Now integration using REST, SOAP, and MID servers.

• Strong understanding of ITIL principles and best practices.

• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification preferred.

• Excellent problem-solving, analytical, and communication skills.

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