Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as a Buyerwill be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Responsibilities:

• Provides support on special cases and monitors root-causes for such cases.

• Oversee the SLA & overall deliverables management;

• Assisting to generate savings;

• Usage of relevant client systems: MS Ofice, SAP, Ariba e Sourcing, Agora, Sequana, Service Now in line with activity specifics.

• Act as first point of contact (POC) for agents and categories for process activities and categories in scope, also as an advisor for complex cases.

• Deliver different reports (regular and ad-hoc).

• Controls exceptions and identifies errors and deviations from policies at process level.

• Regularly informs superior of status of process, queues and specific performance parameters.

• Reports on backlog status with regular frequency and any escalations promptly.

• Offers support for the quality assurance process and analyzes quality issues reported.

• Provides coaching and training (pre-process and general/process specific) for client and team members/newcomers.

• Manage exceptional/specific transactions/task (request allocation to the team members, for request coming via dedicated GMB; recurrent category meeting hosting & MOM preparation and distribution; following up of action points; specific category procedures/guideline/docs maintenance/update)

• Participation in process calls with stakeholders and TL, WS Lead and documenting/sharing of key points/takeout/MOM (when required)

• Back-up for team lead activities (for category in scope)

• Driving/supporting standardization/harmonization

• Pragati and process improvement initiation

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What will you bring?

• Good English and French language skills, written and conversational;

• Basic Orientation in S2P operations;

• Typing / MS Office/ Key-boarding skills;

• Experience of working on SAP, or Oracle, or ARIBA, or COUPA;

• Exposure to procurement operations;

• Excellent Excel and Data analysis skills.

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Benefits for working with us:

• Competitive salary with an attractive set of social benefits:

• Private Pension Plan;

• Monthly Benefit budget;

• Medical insurance;

• Life insurance;

• Christmas bonus;

• Childbirth allowance;

• Relocation package for candidates willing to relocate;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

• Extra annual leave days depending on tenure within Wipro;

• BOOKSTER opportunities;

• Nice designed and central business office;

• Fruits, coffee and tea on the house;

• Winner Circle Points (WCP)& Long service award**(LSA) **platforms which offers the possibility of both non-monetary and monetary recognition;

• Employee Assistance program;

• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.

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