Job Description

Role Purpose

Executive workforce management

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Do

Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training

Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off

Reporting: Producing high-quality workforce data and information, and generating internal reports

Forecasting: Developing strategic and tactical forecasts to ensure resources are scheduled accurately

Process improvement: Identifying opportunities for process improvement and working with the WFM product team to implement solutions

Communication: Establishing clear lines of communication with operations and product teams

Risk management: Providing reviews and feedback on areas of potential risk and threats

Performance: Ensuring efficiency and currency of established procedures to achieve optimum performance levels

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