Job Description

• Data Center (DC) layout and design management.

• Racking, cabling (power and networks) and asset management for all DCs.

• Facilities (physical, HVAC) and security management across multiple data centers.

• Build, maintain, and operate data centers infrastructure and facilities according to industry best practices to ensure high availability, superior performance and 24x7 support.

• Review and analyze existing Infrastructure effectiveness and efficiency, and develop improvement strategies.

• Build plans to optimize capacity, power, cooling and network resources.

• Manage projects and customer provisioning in the DCs.

• Manage shutdowns (regular and emergency), movements, upgrades and all other maintenance activities.

• Ensure that all technical procedures such as installation, configuration, SOPs, run books etc. are well documented and regularly updated.

• Provide management and coordination in emergency situations to eliminate and/or minimize possible downtime.

• Anticipate needs for data center growth through short-term and long-term capacity planning.

• Prepare Data Center disaster recovery plans and ensure service continuity.

• Conduct business continuity and disaster recovery drills.

• Provide preventive measures for proactive monitoring and recommend redundancy or self-healing capabilities to limit outages that impact service delivery.

• Cultivate and disseminate knowledge of data center management best practices.

• Manage vendors contracts, ecosystem partner contracts etc. and co-develop capacity and expansion plans.

• Ensure compliance with applicable local or region-specific codes, government agencies, company directives and industry best practices related to upgrades, retrofits, build-outs, maintenance, overall networking and security operations.

• Forecast budget and manage operational expenses.

• Publish daily, weekly and monthly health and performance statistics and reports.

• Oversee ticketing, reports, alerts and notification of service level agreements (SLA).

• Adhere to standard operating / safety procedures and ensure compliance by vendors, customers and other parties

• Provide leadership, direction, team building, coaching, and decision making for problem and conflict resolutions.

• Oversee and manage all DC activities including technical, staff, administrative, installations and construction activities.