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Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. Must be able to repair laptop/workstation and customization. Maintains, analyzes, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.

Security compliance adherence for Infra as per customer requirements

Skills: Desktop/Laptop repair / IMAC new setups experience is a must. Good verbal communication: ability to solicit and convey moderately complex information and make recommendations, good problem solving skills, ability to work well with diverse personalities. Considerable experience supporting Servers, PCs and Handheld Devices.

• Experience in supporting software and user support especially relating to Microsoft tools

• Experience working with helpdesk ticketing system

• Demonstrated time management skills of personal task list

• Ability to set priorities and manage competing objectives

• Ability to lift at least 50lbs