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Role & Responsibilities:

Desktop Support Technician (Field Services -Onsite)

Perform customer services related to

• Equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the Service Now Ticketing system.

• Must be able to repair laptop/ Desktop and workstation.

• Maintain, analyzes, troubleshoots, and repairs hardware and computer peripherals.

• OS Imaging (SCCM) and setup of workstations and the installation and configuration of software and hardware.

• Security compliance adherence for Infra as per customer requirements

• Manage assets Inventory at office, updating Assets Data Base tool, Asset Salvages. receiving and shipping out assets for end users. stockpiling inventory at depot.

• Manage and maintain SLA on the tickets

• Should be flexible for Weekend/holiday support. Ready to travel to support any nearest office location.

Onsite availability during business hours, no WFH

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Skills:

• Desktop/Laptop repair / IMAC new setups experience is a must.

• Good verbal communication: ability to solicit and convey moderately complex information and make recommendations.

• Good problem-solving skills, ability to work well with diverse personalities and teams.

• Considerable experience supporting Servers and Handheld Devices.

• Knowledge and experience on Service requests, incident, problem management, Knowledge, and experience of ticketing tools (Service Now)

• Ability to set priorities and manage competing objectives.

• Ability to lift at least 50lbs

Certifications:

A+ (required)

Dell WPD Technician:

Client Environnent :

Windows 10 & 11, MS Office o365, Dell Laptop /Desktops