Job Description

Wintel Job Responsibility:

Hands on experience in Hardware issues and RAID, experience in problem solving Capability in IBM, HP and Dell Hardware

Expert knowledge on OS troubleshooting, Expert experience in OS performance issues.

Strong Knowledge and troubleshooting skills on Windows server (Blue Screen Errors, performance issues, permissions issues)

Strong troubleshooting skill in Windows server recovery.

Strong understanding and troubleshooting skill of Windows Cluster.

Must have thorough experience in handling the Windows Clusters and troubleshooting of the issues.

Strong understanding and experience on Windows Server patch management tools like WSUS, SCCM and strong in planning of patching of large number of Windows servers using tools.

Expert knowledge in DHCP, Scopes and understanding super scopes and troubleshooting of any issues.

Must have hands on experience in File share servers and DFS and troubleshooting.

Strong in migration planning and designing for various Windows technologies like File server, Windows Operating System etc.

Experience in handling print servers, KMS Servers.

Knowledge on Radius servers.

• Worked on Antivirus related issues
• Trend, Symantec, Microsoft Forefront and understanding of AV concepts

Good Exposure to various tools and technologies (VM Ware, Citrix, Virtualization etc)

Working knowledge of server virtualization (Hyper-V, Vmware) host and Guest OS.

Expertise in automation and reduction of manual efforts through Scripting/tools, Scripting knowledge/ experience in VB Script, PowerShell is must.

An ability to learn new technologies quickly Good time management skills with strong documentation skills.

Good communication skills both written and verbal.

Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.

Provide on-site support at data centre for infrastructure maintenance activities.

Work with Local & Global Teams:

Perform in 24 x 7 environment in shift roster and attend calls whenever assigned

Willing to Work on Shifts based on the projects need

Experience in providing RCAs for Priority tickets.

Microsoft and other technical/ industry certifications desirable.

Proactive and clear communication skills

Willingness to travel to different locations on short team. (Travel and location flexibility)

Handling escalated incidents or high critical tickets providing RCA.

Predicting Risk/ Impact and Participating in Major Changes.

Handling 3rd party for underpinning contract SLA's

To provide technical support to clients, respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.