Service Now Lead Developer – Service Portal & UI Builder͏

Job Summary:

We are seeking a skilled Service Now Developer with strong expertise in Service Portal and UI Builder (Now Experience Framework) to design, develop, and maintain intuitive, user-friendly Service Now interfaces. The ideal candidate should have hands-on experience in front-end development within Service Now and a strong understanding of platform capabilities, integrations, and best practices.

Experience: 8plus years

Location: PAN India

Key Responsibilities:

Service Portal Development:

Design and develop custom widgets using AngularJS, HTML, CSS, and JavaScript.
Customize and enhance Service Now Service Portal pages and themes.
Develop reusable portal components and maintain widget libraries.
Implement responsive and mobile-friendly portal interfaces.
Optimize portal performance and user experience.
Configure catalog items, record producers, and workflows for portal usage.

UI Builder / Now Experience Development:

Develop and customize interfaces using UI Builder and Now Experience Framework.
Build and configure custom components using web components.
Design and implement Workspaces using UI Builder.
Configure data resources, client state parameters, and event handlers.
Implement role-based access and user personalization.
Ensure seamless migration from Service Portal to UI Builder where applicable.

Platform Development & Integration:

Develop client-side and server-side scripts.
Create Script Includes, Business Rules, and UI Policies.
Integrate Service Now with external systems using REST/SOAP APIs.
Work with Flow Designer and Integration Hub.
Ensure compliance with Service Now development best practices.

Collaboration & Support:

Work with business stakeholders to gather UI/UX requirements.
Participate in design discussions and provide technical recommendations.
Perform code reviews and ensure development standards.
Support testing, deployment, and production issue resolution.
Maintain documentation and knowledge articles.

Required Skills & Qualifications:

Strong experience in Service Now development.
Hands-on experience in Service Portal widget development.
Experience working with UI Builder / Now Experience Framework.
Proficiency in:
JavaScript
AngularJS
HTML5 & CSS3

REST API integrations:

Knowledge of Service Now data model and scripting concepts.
Experience with Flow Designer and Catalog development.
Understanding of UI/UX design principles.
Familiarity with Agile/Scrum methodology.

Preferred Qualifications:

Service Now Certified System Administrator (CSA).
Service Now Certified Application Developer (CAD).
Experience in Workspace development.
Exposure to Employee Center / Customer Service Portal.
Knowledge of accessibility standards and responsive design.
Experience in version control and CI/CD pipelines.

Soft Skills:

Strong problem-solving ability.
Good communication and stakeholder management skills.
Ability to work independently and collaboratively.
Strong attention to detail and quality.

Service Now Lead Developer – Service Portal & UI Builder͏

Job Summary:

We are seeking a skilled Service Now Developer with strong expertise in Service Portal and UI Builder (Now Experience Framework) to design, develop, and maintain intuitive, user-friendly Service Now interfaces. The ideal candidate should have hands-on experience in front-end development within Service Now and a strong understanding of platform capabilities, integrations, and best practices.

Experience: 8plus years

Location: PAN India

Key Responsibilities:

Service Portal Development:

Design and develop custom widgets using AngularJS, HTML, CSS, and JavaScript.
Customize and enhance Service Now Service Portal pages and themes.
Develop reusable portal components and maintain widget libraries.
Implement responsive and mobile-friendly portal interfaces.
Optimize portal performance and user experience.
Configure catalog items, record producers, and workflows for portal usage.

UI Builder / Now Experience Development:

Develop and customize interfaces using UI Builder and Now Experience Framework.
Build and configure custom components using web components.
Design and implement Workspaces using UI Builder.
Configure data resources, client state parameters, and event handlers.
Implement role-based access and user personalization.
Ensure seamless migration from Service Portal to UI Builder where applicable.

Platform Development & Integration:

Develop client-side and server-side scripts.
Create Script Includes, Business Rules, and UI Policies.
Integrate Service Now with external systems using REST/SOAP APIs.
Work with Flow Designer and Integration Hub.
Ensure compliance with Service Now development best practices.

Collaboration & Support:

Work with business stakeholders to gather UI/UX requirements.
Participate in design discussions and provide technical recommendations.
Perform code reviews and ensure development standards.
Support testing, deployment, and production issue resolution.
Maintain documentation and knowledge articles.

Required Skills & Qualifications:

Strong experience in Service Now development.
Hands-on experience in Service Portal widget development.
Experience working with UI Builder / Now Experience Framework.
Proficiency in:
JavaScript
AngularJS
HTML5 & CSS3

REST API integrations:

Knowledge of Service Now data model and scripting concepts.
Experience with Flow Designer and Catalog development.
Understanding of UI/UX design principles.
Familiarity with Agile/Scrum methodology.

Preferred Qualifications:

Service Now Certified System Administrator (CSA).
Service Now Certified Application Developer (CAD).
Experience in Workspace development.
Exposure to Employee Center / Customer Service Portal.
Knowledge of accessibility standards and responsive design.
Experience in version control and CI/CD pipelines.

Soft Skills:

Strong problem-solving ability.
Good communication and stakeholder management skills.
Ability to work independently and collaboratively.
Strong attention to detail and quality.