Job Description

Role:

The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client

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DO:

• Provide assistance in configuration of applications based on client requirements

• Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners

• Plan and execute assigned configuration tasks within deadlines

• Provide system configuration support based on changing business needs

• Assist in system analysis, design, development, and testing activities

• Provide support in developing, implementing and testing patch releases and system upgrades

• Maintenance of the configuration archive and its upkeep

• 100% compliance to configuration standards and procedures

• Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log

• Analyze and resolve configuration issues in a timely manner

• MIS Management, Reporting & Backend Support

• Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders

• Documentation & reporting as per the client need on configuration standards

• Issue resolution in minimum time possible with respect to any modification or change requested by the client

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Deliver

Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %, Adherence to the schedule

Quality & CSAT:

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation

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