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Qualifications:

• Minimum 1 year of UK collections experience is a must

• Exposure to UK Banking / Collections

• Bachelor's Degree holder / College Graduate

• Need to have good negotiation skills along with proper and assertive communication

• Understanding of collections domain and comfortable in dealing with international customers

• Excellent oral and written communication and listening skills

• Customer centric

• Attention to details

• Computer Savy

• MS office & Internet

• Handles contacts with our customers in a polite and friendly way, instilling customer confidence

• Willingness to work in shifts

• Must possess good verbal and written communication skills

• Courteous, with strong customer service orientation

• Dependable, with proficient attention to detail

• Preferred industry experience

• Must be goal oriented

• Possess insight into self and others

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Responsibilities:

• Work on the delinquent accounts and perform collection activites

• Call customers and inform about the account status and collect due amount

• Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of colelctions

• Update relevant systems and add service requests basis the discussion with the customer

• Adhere to laws and regulations while performing collection duties

• Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer

• Ensure that the right service is provided to the customer